Returns, Exchange & Refund Policy

• ✓ Customers can request a return within 3 calendar days from the date of delivery.
• ✓ Returns requested after 3 calendar days from delivery must not be accepted under the standard return policy.
• ✓ The official delivery date recorded by our logistics partner is strictly used to determine the return eligibility period.

To initiate a return request within the 3-day window, customers must send an email to:

The return email request must contain all of the following mandatory details:

• ✓ Order ID: The official order number received at checkout.
• ✓ Customer Name: Full name associated with the order.
• ✓ Contact Information: Registered email address or phone number.
• ✓ Delivery Date: Date when the package was handed over by the courier.
• ✓ Reason for Return: Clear explanation for the return request.
• ✓ Details of the Issue: Comprehensive description of any specific concerns.
• ✓ Photographs: Clear, well-lit product photographs where applicable.

A product may be accepted for return only when it strictly satisfies all of the following conditions:

• ✓ Product is unused and unworn.
• ✓ Product has not been washed.
• ✓ Product has not been altered or modified.
• ✓ Original brand tags and labels are attached and intact.
• ✓ Original product packaging is retained.
• ✓ Product is free from stains, perfume, deodorant, smoke, or other signs of use.
• ✓ Product successfully passes the return inspection at our facility.

Eligible customers may request an exchange within 3 calendar days from delivery, subject to product availability.

• ✓ Exchanges must follow the exact same product-condition requirements outlined in Return Eligibility.
• ✓ If the requested size or replacement product is unavailable in stock, our support team will clearly communicate the available resolution to the customer.

A return request may be rejected under any of the following circumstances:

• ✗ Request is made after 3 calendar days from delivery.
• ✗ Product has been worn or washed.
• ✗ Original tags or labels have been removed or reattached.
• ✗ Product has been altered, tailored, or modified.
• ✗ Product exhibits stains, odors, perfume, or deodorant marks.
• ✗ Product has been damaged due to customer handling.
• ✗ Product fails physical return inspection.
• ✗ Required original packaging is unavailable.

If you have received an item that is damaged in transit, defective, or incorrect, please contact us immediately at:

Please provide the following information in your email:

• ✓ Order ID
• ✓ Customer Name
• ✓ Delivery Date
• ✓ Description of the Issue
• ✓ Clear photographs of the defect, damage, or wrong product
• ✓ Packaging photographs where applicable

All returned products are received at our fulfillment center and undergo a thorough physical inspection. Final acceptance of any returned item is strictly subject to satisfying all eligibility conditions. Products failing inspection will not be approved for a refund.

For an approved return, the applicable refund is processed after the returned product successfully passes physical inspection. Where applicable, the refund will be issued directly to the original payment method used during checkout.

Customers who wish to cancel an order should immediately email:

Cancellation is strictly subject to the order's current processing and dispatch status. Once an order has been dispatched from our facility, cancellation is no longer possible, and the applicable return process may apply after delivery within the 3-day window.